Sample Complaint Letter for Poor Service

I am writing to express my deep dissatisfaction with the service I received at your establishment on [date]. Despite my high expectations and previous positive experiences, the recent visit was marked by a series of frustrating incidents that I feel compelled to address.

Upon arrival, I was greeted with an unusually long wait time, despite having made a reservation in advance. The delay was not communicated effectively, leaving me and my party waiting for over [specific time] without any updates or apologies from the staff. This lack of communication is the first major issue I encountered, as it disrupted our plans and caused considerable inconvenience.

Once seated, the service continued to fall short of acceptable standards. The server assigned to our table was noticeably inattentive and unprofessional. Requests for basic necessities such as water refills and menu clarifications were met with indifference and considerable delays. It was disheartening to observe that the staff seemed overwhelmed and poorly trained in handling customer needs, which is a stark contrast to the efficient service I have come to expect from your establishment.

The quality of the food also failed to meet the standards previously associated with your restaurant. Dishes that were supposed to be served hot arrived lukewarm, and some were noticeably undercooked. When these issues were brought to the server’s attention, the response was dismissive, and no corrective action was taken. This lack of attention to food quality and customer feedback is unacceptable and undermines the credibility of your establishment.

To compound matters, the billing process was problematic. The final bill included several inaccuracies, such as items that were not ordered or served. Resolving these discrepancies took an excessive amount of time, further exacerbating our frustration with the entire dining experience.

As a loyal customer who has enjoyed your services in the past, I am disappointed by this recent experience. I hope this letter serves as constructive feedback to help improve your service quality. I would appreciate a response detailing the measures that will be taken to address these issues and ensure that future customers do not face similar problems.

Thank you for your attention to this matter.

Sincerely,
[Your Name]
[Your Contact Information]